Complaint Management

How Many Complaints Did Your Institution Get Last Year?

Consumer complaints are a part of doing business. From restaurant patrons claiming there is a fly in their soup to overly long waits on hold, consumers aren’t afraid to tell you—and everyone on the Internet—how they really feel. While every company worries about complaints and the potential for them going viral or ending up in

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ncua exam priorities

What Will NCUA Examiners Be Looking at in 2020?

The NCUA’s 2020 Supervisory Priorities are published—and they are giving us a first look at the areas where NCUA will focus its examination efforts this year. The list remains similar to last year’s with BSA, cybersecurity, consumer protection/compliance, credit risk, and CECL high on the list, and nothing has been removed. The letter has also

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Ncontracts Announces Integration With Compliance Alliance

BRENTWOOD, Tenn., June 20, 2019  —  Ncontracts, the leading provider of integrated risk management solutions for financial institutions, is announcing a strategic partnership with Compliance Alliance, the leading bank compliance advisors. Together, Ncontracts will deliver a superior compliance management solution along with the expertly curated content from Compliance Alliance’s team of experts. “While banks need

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Ncontracts Launches New Compliance Management System (CMS), Ncomply

BRENTWOOD, Tenn., June 10, 2019 — Ncontracts, the leading provider of integrated risk management solutions for financial institutions, is announcing the launch of their new Compliance Management System (CMS), Ncomply. “Customers and prospects alike have been asking us to develop a CMS that leverages our effective risk management workflow in the regulatory compliance side of their

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