Guadalupe Credit Union

The Solution

Karla began by looking for a compliance management solution. As she researched Ncomply, she discovered that Ncontracts had a full suite of solutions that could solve multiple challenges in one coordinated effort.

Guadalupe Credit Union chose to implement Ncomply, Nfindings, Nverify, Nvendor, Nrisk, and Ncontinuity.

“Once I started to see we need some help from a system, I was able to persuade management to get more solutions. We were only looking for Ncomply, and we ended up with all those other ones. I saw all those other solutions that would be beneficial to us.”

Now with an industry-leading set of solutions at her disposal, Karla has been able to confidently build a far more efficient and effective risk and compliance management system — one that’s cost-effective and scalable enough to grow with Karla and her team.

The Result

Working with Ncontracts has been a game changer for Guadalupe Credit Union. Benefits include:

• Lower headcount: Karla is able to oversee and manage a much larger workload without hiring more staff.
• More proactive, visible task management: Ncontracts empowers Karla and her team to keep track of findings and improve cross-team communication.“It’s a lot better than having to remember to open a spreadsheet. Ncontracts actively tells you, ‘Hey, this is coming up. It needs to be done.’ You don’t have to set reminders and remember it and find that spreadsheet.”
• Less time spent tracking regulatory change: Ncomply alerts Karla to regulatory changes impacting her credit union, offering plain-English explanations and suggestions for implementation. When the CFPB updated HELOC mortgage rules, Karla received notice about it from Ncomply before any other source. “I got that notification from Ncomply first and was able to send it to the mortgage department so they could take care of it immediately. Another website sent an alert three months after.”
• Better interdepartmental communication: Tracking down department heads to ask them pages of questions is a thing of the past. “They’re able to easily update information instead of me having to come back and rewrite a whole new document. It can easily be done in the system.”
• More consistent risk measurements: Standardized risk calculations show which controls are working and which ones need improvement. “The other way it was just us coming up with numbers. With the system calculating risk, it gives us a better picture of where we need to fix things.”
• Ongoing support even after implementation: “Anytime I have a question, I’m able to jump onto the support page and ask any questions that I have. They always answer. That’s something I value and appreciate because there’s some companies where after you sign the contract with them, you try to reach out to them and they just don’t have the time or anyone to help. At Ncontracts, I feel like I’m being heard.”
• Easy reporting: Data explorer makes it easy to generate graphs and pie charts for reporting. “It’s been great when I’m reporting at my management meetings to gather all the data that I need and show it visually. It saves time.”
• Streamlined audits: Before Ncontracts, audits involved a paper checklist and searching file rooms for documents. Now, the team simply grabs a laptop and uses cloud-based software. “With Nverify we’re able to easily go, search for and verify what was written up.”