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Valliance Bank Success Story

Valliance Bank’s Team of One Crush Compliance with Nlending

Valiance Bank struggled with limited time to manage critical compliance tasks, the burden of tedious board reporting, and the lack of external support for data analytics. These challenges made it difficult to efficiently address regulatory requirements and deliver meaningful insights. Ncontracts stepped in to streamline their processes and provide the support they needed.

Size
$414 million
Location
Oklahoma City, OK
Customer Since
2017
Website
https://valliance.bank/

The Challenge

As a compliance team of one, Erin Goodall, vice president and director of compliance at Valliance Bank, had a long list of responsibilities and seemingly never enough time. With frequent regulatory updates, HMDA reporting, and internal changes to support growth, managing her compliance responsibilities could be tough—especially in fair lending. 

Goodall was responsible for analyzing all her bank’s fair lending data to identify redlining, disparities, and any potential violations of the Community Reinvestment Act (CRA), Home Mortgage Disclosure Act (HMDA) and other laws. Then she had to decipher what the results meant and spent hours creating reports to explain the insights to the board, management, and compliance committees. From analysis to board reporting, fair lending took up as many as 96 hours per quarter—and that’s in addition to her general compliance responsibilities.

“With your analysis and your people, you kind of do everything for me behind-the-scenes. I get the reports and you show me the results step-by-step, so that I have a better understanding and can easily explain the numbers to my board.”
Erin Goodall, Valliance Bank Vice President and Director of Compliance

The Solution

Fair lending analytics and reporting is now a breeze at Valliance Bank thanks to Nlending, a secure, web-based solution that allows the bank to easily manage its fair lending compliance processes for HMDA and non-HMDA loans, with instant analysis of data and robust reporting that saves time and effort. 

Goodall gathers the data she wants to analyze and sends it securely to her Nlending Customer Success Manager—an activity that integrates “seamlessly” with Valliance Bank’s systems and processes. Her Ncontracts team reviews the data, imports it into the software platform, and ensures that everything is ready for analysis. 

Then the magic happens. Ncontracts crunches the numbers and then schedules a meeting between Goodall and her dedicated Compliance Analyst to review the analysis report, walk Goodall through any disparities and potential risks, and address any initial questions or considerations. 

This helps Goodall identify areas to focus on going forward—a proactive approach that 

not only helps her bank stay compliant but positions it for growth. 

When it comes time to prepare for quarterly board meetings and committee presentations, management-ready reports can be exported in just a few clicks. If Goodall—or anyone on her now growing team—ever has questions or needs additional information, her Customer Success team is available via phone, email, and chat.

The Result

Cut quarterly analytics workload from 96 hours to as little as 3 hours. 

Ability to view data in many different ways, including by branch. “The new analytics is just...wow. 

Everything flows really nicely. It’s easy to navigate through the different tabs, and if I get confused, there’s a little objective to explain it.” 

Reduced fair lending risk. “The charts are pretty undeniable; if we have room to improve, it shows. Analytics helps us understand what we might want to look at more closely.” 

Management-ready reports in minutes. “I like that I don’t have to look at everything ‘overall.’ I can break it down branch-by-branch.” 

Confidence in analytics and advice received. “Over the years, the relationship has grown and the trust is there. I feel comfortable reaching out, and don’t hesitate to call or email.”

Quick Overview

Primary examiner: FDIC

Products: Nlending

The Results:

  • Cut quarterly analytics workload from 96 hours to 3 hours 
  • Management-ready reports in minutes 
  • Ability to view data in many different ways, including by branch. 
  • Reduced fair lending risk

Start Your Success Story

Spend less time on compliance tasks and more time driving results. With Ncontracts' lending compliance, you can streamline fair lending analytics, reduce risk, and generate management-ready reports in minutes. Whether you're a team of one or part of a growing compliance team, Ncontracts provides the tools and expert support you need to stay compliant and proactive.

Request a demo →

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