Why Complaint Management Matters

Complaint management programs are more than a regulatory requirement. They are a tool for reducing compliance risk and reputational risk by uncovering the root cause of problems to prevent future complaints. Unfortunately, many FIs fail to identify and track complaints.

This whitepaper outlines the key elements of a complaint management program, from identification to response, and debunks common complaint management misconceptions.  You’ll learn how to develop an effective complaint management program that: