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Appendix J: Strengthening the Resilience of Technology Sources was published in February 2015. This appendix to the FFIEC’s Business Continuity Planning Booklet examines four key elements of BCP that a financial institution should address to ensure they are contracting with technology service providers (TSPs) that are strengthening the resilience of technology services. The four key elements are: 1) third-party management; 2) third-party capacity; 3) testing with TSPs; and 4) cyber resilience.

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