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Reducing Risk with Consumer Complaint Management

Reducing Risk with Consumer Complaint Management

The only thing worse than a consumer complaint is a consumer complaint that’s ignored and never addressed.

Oct 31, 2024 4 min read
Top 10 Reasons Why Compliance Officers Deserve to Be Celebrated

Top 10 Reasons Why Compliance Officers Deserve to Be Celebrated

What does a compliance officer do at a bank? In this blog, we explain what they do along with 10 reasons why they deserve to be celebrated.

Sep 26, 2024 3 min read
8 Red Flags Indicating Potential Fair Lending Risk

8 Red Flags Indicating Potential Fair Lending Risk

When assessing Fair Lending risk, it’s not just what your FI is doing, but what it’s not doing. These 8 red flags may indicate potential Fair Lending risk.

Sep 24, 2024 4 min read
3 Things Compliance Officers Should Do to Prepare for an Exam

3 Things Compliance Officers Should Do to Prepare for an Exam

We'll share 3 actions the best compliance officers take, and 6 steps for Fair Lending exam prep. If you have an upcoming exam, you need to read this.

Sep 7, 2023 4 min read
Regulatory Compliance in 2023: We Answer Your Top 5 Questions

Regulatory Compliance in 2023: We Answer Your Top 5 Questions

Regulatory compliance experts help you get exam ready and talk about the top 8 areas examiners will be looking at

Feb 2, 2023 4 min read
Lending Compliance Q&A for Lenders

Lending Compliance Q&A for Lenders

Lenders are focused on bringing in and closing loans, but they are also responsible for compliance. Here are some Q&As to help stay focused and compliant.

Nov 3, 2022 3 min read
Is Your FI Complying with Fair Lending Laws? - Leverage Analytics

Is Your FI Complying with Fair Lending Laws? - Leverage Analytics

Is your financial institution complying with Fair Lending laws? It’s a deceptively simple question with a complicated answer.

May 12, 2022 4 min read
 Six Common IT Exam Issues—and the Controls You Need to Address Them

 Six Common IT Exam Issues—and the Controls You Need to Address Them

The six most commons IT exam flaws, according to examiners

May 26, 2021 4 min read
Missed Opportunities: How Compliance & Marketing Can Work Together to Increase Loan Volume & Reduce Lending Compliance Risk

Missed Opportunities: How Compliance & Marketing Can Work Together to Increase Loan Volume & Reduce Lending Compliance Risk

When the compliance and marketing teams openly communicate, the result is more focused campaigns to increase loan volume and reduce potential problems.

May 5, 2021 2 min read
Want to Avoid Litigation? Make Sure Your Financial Institution Isn’t Making These Three Common Mistakes

Want to Avoid Litigation? Make Sure Your Financial Institution Isn’t Making These Three Common Mistakes

Read on for three common compliance management mistakes that can result in litigation.

Apr 27, 2021 7 min read
Ask a Risk Manager: How Can Risk Management & Compliance Work Together?

Ask a Risk Manager: How Can Risk Management & Compliance Work Together?

How can risk management and compliance work together as partners at a financial institution?

Apr 20, 2021 4 min read
The CFPB’s Focus on Avoiding Foreclosures: What You Need to Know

The CFPB’s Focus on Avoiding Foreclosures: What You Need to Know

After one year into the pandemic, the CFPB says that financial institutions have had time to adapt, and protecting consumers is the CFPB’s top priority.

Apr 14, 2021 5 min read
Supervisory Highlights: What We Can Learn from Others to Avoid Getting in Trouble

Supervisory Highlights: What We Can Learn from Others to Avoid Getting in Trouble

Here're the top highlights to know more about the landscape, make changes to be uncriticised, and view your business. Read the article to know more.

Apr 7, 2021 3 min read
The Cost of Non-Compliance: Lending Compliance Edition

The Cost of Non-Compliance: Lending Compliance Edition

From tens of thousands to millions of dollars, the cost of non-compliance can be painfully high.

Apr 6, 2021 6 min read
What is a Fair Lending Compliance Management System (CMS)?

What is a Fair Lending Compliance Management System (CMS)?

Now is the time for institutions to strengthen fair lending compliance management systems (CMS), including fair lending programs that ensure compliance.

Mar 31, 2021 2 min read
The Cost of Compliance in 2021

The Cost of Compliance in 2021

Compliance isn’t cheap—but how much does it really cost the financial services industry and financial institutions like yours in 2021?

Mar 30, 2021 3 min read
Flood Insurance: Compliance Tips for Avoiding Costly Penalties

Flood Insurance: Compliance Tips for Avoiding Costly Penalties

Flood insurance always comes across as a simple regulation, yet we need to remember these compliance tips for avoiding costly penalties.

Mar 24, 2021 5 min read
Let Me Tell You a Story

Let Me Tell You a Story

Let us tell you a story about a bank that works hard to comply with fair lending laws to be there for the people of Far, Far Away.

Dec 2, 2020 3 min read
Lending Compliance: Building Up the Three Lines of Defense

Lending Compliance: Building Up the Three Lines of Defense

A financial institution’s lending compliance management system must effectively guard the FI against unnecessary risk with these three lines of defense.

Nov 25, 2020 4 min read
New Redlining Suit: Are You Making the Same Mistake as Redfin?

New Redlining Suit: Are You Making the Same Mistake as Redfin?

Redlining made news again when the NFHA and other fair housing organizations filed a suit against Redfin, an online real estate service.

Nov 18, 2020 4 min read
HMDA Data Scrubbing FAQ

HMDA Data Scrubbing FAQ

Here are the answers to your most frequently asked questions about HMDA data scrubbing.

Nov 4, 2020 4 min read
3 Ways to Use Consumer Complaints to Manage Lending Compliance Risk

3 Ways to Use Consumer Complaints to Manage Lending Compliance Risk

Here are three ways financial institutions can use consumer complaint management to reduce compliance risk when it comes to fair lending.

Oct 14, 2020 3 min read
Citibank’s $400 Million ERM & Compliance Fine: 6 Lessons Learned

Citibank’s $400 Million ERM & Compliance Fine: 6 Lessons Learned

Not properly implementing enterprise risk management for financial institutions can result in unsound practices, penalities, and more.

Oct 13, 2020 4 min read
11 Can’t-Miss Compliance Management Tips From Top Compliance Officers

11 Can’t-Miss Compliance Management Tips From Top Compliance Officers

11 can't miss compliance management tips from some top compliance officers. Some of the latest tips and tricks for making compliance more effective.

Sep 24, 2020 4 min read
Fed Releases Community Reinvestment Act (CRA) Modernization Proposal

Fed Releases Community Reinvestment Act (CRA) Modernization Proposal

After a long deliberation, the Federal Reserve released its Advanced Notice of Proposed Rulemaking (ANPR) for the Community Reinvestment Act this week.

Sep 23, 2020 3 min read
7 Ways to Cut Compliance Costs & Still Stay Compliant

7 Ways to Cut Compliance Costs & Still Stay Compliant

Many financial institutions are using creativity and practical thinking when looking for ways to cut compliance budgets and still remain compliant.

Sep 17, 2020 3 min read
What Makes A Good Audit Trail?

What Makes A Good Audit Trail?

All financial institutions need a good audit trail. Here are six tips to ensure that your FI’s audit trail will be effective.

Sep 8, 2020 2 min read
Pain Points: Top Frustrations for Compliance, Risk Management & Internal Audit

Pain Points: Top Frustrations for Compliance, Risk Management & Internal Audit

Attendees of the ABA Risk and Compliance Virtual Conference tell us about their top compliance, risk management, and audit pain points at their...

Sep 3, 2020 4 min read
How to Avoid Accidental Lending Bias During the Mortgage Boom

How to Avoid Accidental Lending Bias During the Mortgage Boom

Avoid accidental lending bias during this time when home mortgage refinancing demand is at a record high and lenders are working at a frenzied pace.

Sep 2, 2020 2 min read
CFPB Fines Mortgage Company $150,000 for Deceiving Veterans: What Went Wrong?

CFPB Fines Mortgage Company $150,000 for Deceiving Veterans: What Went Wrong?

CFPB fines a California-based mortgage company $150,000 after sending veterans mailers with misleading or deceptive statements.

Aug 26, 2020 4 min read