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Reducing Risk with Consumer Complaint Management

Reducing Risk with Consumer Complaint Management

The only thing worse than a consumer complaint is a consumer complaint that’s ignored and never addressed.

Oct 31, 2024 4 min read
Top 10 Reasons Why Compliance Officers Deserve to Be Celebrated

Top 10 Reasons Why Compliance Officers Deserve to Be Celebrated

What does a compliance officer do at a bank? In this blog, we explain what they do along with 10 reasons why they deserve to be celebrated.

Sep 26, 2024 3 min read
8 Red Flags Indicating Potential Fair Lending Risk

8 Red Flags Indicating Potential Fair Lending Risk

When assessing Fair Lending risk, it’s not just what your FI is doing, but what it’s not doing. These 8 red flags may indicate potential Fair Lending risk.

Sep 24, 2024 4 min read
ERM 101: What’s COSO, and Why Should I Care?

ERM 101: What’s COSO, and Why Should I Care?

When it comes to enterprise risk management, the leading voice is COSO. Read on for COSO FAQs to learn what COSO is and why you should care about it.

Jan 24, 2024 6 min read
3 Things Compliance Officers Should Do to Prepare for an Exam

3 Things Compliance Officers Should Do to Prepare for an Exam

We'll share 3 actions the best compliance officers take, and 6 steps for Fair Lending exam prep. If you have an upcoming exam, you need to read this.

Sep 7, 2023 4 min read
What Is an API and How Can It Help My Financial Institution?

What Is an API and How Can It Help My Financial Institution?

A Finance API FAQ that helps banks, credit unions and other financial institutions understand API’s benefits and use cases.

May 4, 2023 3 min read
ERM 101: What’s Your FI’s Risk Appetite?

ERM 101: What’s Your FI’s Risk Appetite?

Enterprise risk management at financial institutions starts with a board-defined risk appetite

Nov 15, 2022 3 min read
Lending Compliance Q&A for Lenders

Lending Compliance Q&A for Lenders

Lenders are focused on bringing in and closing loans, but they are also responsible for compliance. Here are some Q&As to help stay focused and compliant.

Nov 3, 2022 3 min read
Are Your Written Lending Policies Keeping Pace with the Economic Environment?

Are Your Written Lending Policies Keeping Pace with the Economic Environment?

Banks, credit unions, and mortgage companies need to reassess lending policies, including fair lending, in an evolving economic environment

Oct 20, 2022 3 min read
Training Enterprise Risk Management Heroes – Maximizing the Board & C-Suite

Training Enterprise Risk Management Heroes – Maximizing the Board & C-Suite

Understanding the role the board, CEO, CFO and Chief Risk Officer (CRO) play in Enterprise Risk Management (ERM) and why the C-suite needs to be proactive

Oct 12, 2022 5 min read
TPRM 101: Top Third-Party Vendor Risks for Financial Institutions

TPRM 101: Top Third-Party Vendor Risks for Financial Institutions

A rundown of the biggest third-party vendor risks banks, credit unions, mortgage companies, and other financial institutions needs to know about

Oct 1, 2022 25 min read
Risk Management 101: Risk Assessments for Financial Institutions

Risk Management 101: Risk Assessments for Financial Institutions

A step-by-step guide through the risk assessment process for banks, credit unions, mortgage companies, with real-world risk assessment examples.

Sep 30, 2022 26 min read
What Is A Compliance Management System And Why Your Financial Institution Needs One

What Is A Compliance Management System And Why Your Financial Institution Needs One

Read on to discover what a compliance management system is — and why your FI needs one.

Sep 20, 2022 14 min read
Does Your BCP Have a BCP?

Does Your BCP Have a BCP?

Many financial institutions have activated business continuity plans due to the pandemic and are now activating a second one due to natural disasters.

Sep 13, 2022 3 min read
ERM: Making the Connection

ERM: Making the Connection

One of the most frustrating things about the banking world (and life in general) is that there is often a disconnect between how things should be

Sep 1, 2022 3 min read
8 Common Fair Lending Compliance Myths - and the Realities!
CRA

8 Common Fair Lending Compliance Myths - and the Realities!

Here are the 8 Common Fair Lending Myths - and the Realities! Learn more and get this free download to reduce your Fair Lending risk today!

Jun 27, 2022 2 min read
Ncontracts announces new tool to lighten compliance workload

Ncontracts announces new tool to lighten compliance workload

Ncontracts announced enhancement to its Ncomply solution that dramatically cuts the time mortgage companies and other financial institutions spend scoping …

Jun 22, 2022 2 min read
Ncontracts Launches New Call Report KPI’s for Leading ERM Software

Ncontracts Launches New Call Report KPI’s for Leading ERM Software

The leading enterprise risk management software used by thousands of financial institutions just got better with new call report functionality.

Jun 1, 2022 1 min read
Is Your FI Complying with Fair Lending Laws? - Leverage Analytics

Is Your FI Complying with Fair Lending Laws? - Leverage Analytics

Is your financial institution complying with Fair Lending laws? It’s a deceptively simple question with a complicated answer.

May 12, 2022 4 min read
Ncontracts Launches New Integration to Support Internal Audit Teams in Financial Institutions

Ncontracts Launches New Integration to Support Internal Audit Teams in Financial Institutions

Press Release: Ncontracts launches it's latest integration between Nfindings and Nverify to support internal audit teams in financial institutions.

May 3, 2022 2 min read
Business Continuity Planning vs. Disaster Recovery: Understanding the Difference

Business Continuity Planning vs. Disaster Recovery: Understanding the Difference

Many people use the phrases “business continuity planning” and “disaster recovery” interchangeably, but they aren’t the same thing.

Mar 23, 2022 2 min read
Been Through a Disaster? Be Ready to Talk BCP and Risk During Your Next Exam

Been Through a Disaster? Be Ready to Talk BCP and Risk During Your Next Exam

If your institution has been through a natural disaster, you're likely have a conversation about it on your next exam. Here's what you need to know.

Mar 10, 2022 3 min read
Fair Lending Analysis: 3 Methods for Determining Borrower Race & Ethnicity

Fair Lending Analysis: 3 Methods for Determining Borrower Race & Ethnicity

When examiners look at your loan portfolio for fair lending, they want to see how your financial institution performed across different races and...

Mar 3, 2022 2 min read
Are New Employees Your Biggest BCP Risk?

Are New Employees Your Biggest BCP Risk?

BCPs identify individuals with specific roles and responsibilities. It also has contact information and contact trees to ensure strong communication even

Feb 23, 2022 3 min read
Ncontracts Challenges the Gartner Vendor Management Magic Quadrant

Ncontracts Challenges the Gartner Vendor Management Magic Quadrant

Ncontracts remains fully focused on developing functionality for financial services customers across the US.

Aug 31, 2021 1 min read
How a Company Intranet can Improve Employee Efficiency by up to 30%

How a Company Intranet can Improve Employee Efficiency by up to 30%

A company intranet can serve as a time-saving, virtual workhorse by giving employees easy access to helpful tools and information.

Jun 1, 2021 2 min read
 Six Common IT Exam Issues—and the Controls You Need to Address Them

 Six Common IT Exam Issues—and the Controls You Need to Address Them

The six most commons IT exam flaws, according to examiners

May 26, 2021 4 min read
 7 Must-Have Features in a Board Portal Solution

 7 Must-Have Features in a Board Portal Solution

 What financial institutions should look for in a board portal solution.

May 12, 2021 2 min read
6 Features to Look for in a Findings Management Solution

6 Features to Look for in a Findings Management Solution

A good findings management solution can guide you through the findings process to ensure nothing is forgotten and overlooked—reducing the risk that an...

May 6, 2021 2 min read
Let Me Tell You a Story

Let Me Tell You a Story

Let us tell you a story about a bank that works hard to comply with fair lending laws to be there for the people of Far, Far Away.

Dec 2, 2020 3 min read