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Consumer Complaint Management System Best Practices

Consumer Complaint Management System Best Practices

The CFPB's proposed public database of consumer narratives shows the importance of an effective consumer complaint management system.

Jul 22, 2014 4 min read
10 Questions for Third-Party Compliance

10 Questions for Third-Party Compliance

The financial institution's senior management must actively manage third-party relationships. Here are 10 quick questions to gauge your risk.

Mar 19, 2013 4 min read