Episode 8
Surprising Revelation from the '20 Financial Institution Crisis Survey
In this season finale of “The Ncast” podcast, I chat with industry veteran Mary York about her revealing survey on why Americans might ditch their financial institutions during crises, and she dishes out some seriously savvy tips to keep your financial ship steady – trust me, this episode's a must-listen!
Mary York, founder of York Public Relations and raised in the banking industry, recently released some key insights in a survey on what crises would lead Americans to leave a financial institution as well as how this would vary across different demographics. Mary’s insights on reputational risk and the measures to consider for compliance and operational risk will serve as useful tools to those financial institutions looking to avoid crises in the coming months and years.
Hey, buddy! You won't believe the latest episode of “The Ncast” – it's a game-changer! So you know, I'm your host, Guy Weismantel, and we're wrapping up our first season with a bang. Picture this: We've got Mary York, an absolute legend in the finance world, spilling the beans on this mind-blowing industry survey she just dropped.
Seriously, Mary's got all the inside scoop on what would make Americans say "bye-bye" to their banks. Crisis situations, you name it. And get this, she's got the lowdown on how these situations vary across different groups of people and places. It's like a crash course in the real deal.
But wait, there's more! Mary dives into the nitty-gritty of reputational risks – and she's got this toolbox of strategies for banks, credit unions, and mortgage lenders to dodge those curveballs that 2020 threw at us. And let's be real, after the craziness of last year, we're all hungry for this kind of insight.
Mary's got the street smarts, my friend. She's been around the block and knows the pulse of the industry inside out. And here's the kicker – Mary spills the beans on a whopping 84% of Americans who'd drop their banks like a hot potato after a crisis. I mean, whoa!
But don't worry, Mary's got a plan. From crisis drills to press training, she's got the keys to navigating the storm. And wait till you hear about the demographic that's most likely to hit the exit – trust me, it's surprising!
So, here's the deal – if you're into eye-opening financial insights and practical strategies, this episode's your golden ticket. Pop those headphones in and dive into the “The Ncast” – Mary's about to blow your mind! Trust me, you won't want to miss this one. Let's dive in and get ready to have your mind blown!
In this episode, you will learn
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Introducing Mary York, founder of York Public Relations.(0:00)Introducing Mary York, founder of York Public Relations.
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The 2020 Financial Institutions Crisis Study.(1:32)The 2020 Financial Institutions Crisis Study.
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Do crises impact consumer confidence and customer retention?(5:11)Do crises impact consumer confidence and customer retention?
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Preparing for a data breach.(7:39)Preparing for a data breach.
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Crisis communication and business continuity.(12:41)Crisis communication and business continuity.
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